| Department | Objectives | Methodology | Target | ||
|---|---|---|---|---|---|
| Marketing | To enhance customer satisfaction | Compute Customer Satisfaction survey score every year. | 100 % | ||
| To Increase the sales growth. | Compute sales growth every year. | 10 % | |||
| H.R. | To upgrade employee skill by providing training. | Compute no. of training event conducted in a quarter | Min. 2 event in a quarter |
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| To increase housekeeping score | To compute housekeeping score every month. | Min. 85 % score | |||
| Quality | To keep customer complaints minimum. | Compute no. of complaints received in a month. | 0 complaints Towards |
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| To reduce Cost of poor quality. | Compute cost of poor quality in rupees per month. | 2K Max/Month | |||
| To minimize customer end rejection . | Compute Cust. End rejection qty in nos. With Despatch qty every month. | 300 PPM | |||
| To minimize customer end rework . | Compute Cust. End rework qty in nos. With Despatch qty every month. | 300 PPM | |||
| Production | To minimize internal rejection | Compute rejection qty. in nos. with production qty every month. | 2000 PPM max | ||
| To minimise internal rework | Compute rework qty. in nos. with production qty every month. | 2000 PPM max | |||
| To increase the productivity. | Compute increasing production qty. every month. | 5 % min. | |||
| Maintenance | To minimize machine breakdown hrs. | Analyze monthly breakdown hrs data | 10 Hrs Max | ||
| To reduce maintenance cost. | To compute the maintenance cost every month. | 10 % /Month | |||
| Admin | To increase the delivery percentage. | Compute monthly customer schedule Vs. dispatch qty. | 100 % | ||
| On time delivery./ To reduce delay delivery. | To compute delay in number every month. | 1 No. Max. | |||
| Team Leader | To reduce NC in audit. | To compute NC’s in internal audit every quarter. | 0 Towards. | ||
| All Staff | To analysis the internal & external issue. | To compute internal & external issue.in no. every month. | 2 nos./ Quarter | ||
| To plan continual improvement activities | Compute continual improvement activities planned in a quarter. | Min. 1 activities in 12 months | |||
| Development | To reduce the development time. | To compute development plan time vs actual time. | 20 % Min. | ||