| Department | Objectives | Methodology | Target | ||
|---|---|---|---|---|---|
| Marketing | To enhance customer satisfaction | Compute Customer Satisfaction survey score every year. | 100 % | ||
| To Increase the sales growth. | Compute sales growth every year. | 10 % | |||
| H.R. | To upgrade employee skill by providing training. | Compute no. of training event conducted in a quarter | Min. 2 event in a quarter |
||
| To increase housekeeping score | To compute housekeeping score every month. | Min. 85 % score | |||
| Quality | To keep customer complaints minimum. | Compute no. of complaints received in a month. | 0 complaints Towards |
||
| To reduce Cost of poor quality. | Compute cost of poor quality in rupees per month. | 2K Max/Month | |||
| To minimize customer end rejection . | Compute Cust. End rejection qty in nos. With Despatch qty every month. | 300 PPM | |||
| To minimize customer end rework . | Compute Cust. End rework qty in nos. With Despatch qty every month. | 300 PPM | |||
| Production | To minimize internal rejection | Compute rejection qty. in nos. with production qty every month. | 2000 PPM max | ||
| To minimise internal rework | Compute rework qty. in nos. with production qty every month. | 2000 PPM max | |||
| To increase the productivity. | Compute increasing production qty. every month. | 5 % min. | |||
| Maintenance | To minimize machine breakdown hrs. | Analyze monthly breakdown hrs data | 10 Hrs Max | ||
| To reduce maintenance cost. | To compute the maintenance cost every month. | 10 % /Month | |||
| Admin | To increase the delivery percentage. | Compute monthly customer schedule Vs. dispatch qty. | 100 % | ||
| On time delivery./ To reduce delay delivery. | To compute delay in number every month. | 1 No. Max. | |||
| Team Leader | To reduce NC in audit. | To compute NC’s in internal audit every quarter. | 0 Towards. | ||
| All Staff | To analysis the internal & external issue. | To compute internal & external issue.in no. every month. | 2 nos./ Quarter | ||
| To plan continual improvement activities | Compute continual improvement activities planned in a quarter. | Min. 1 activities in 12 months | |||
| Development | To reduce the development time. | To compute development plan time vs actual time. | 20 % Min. | ||
Responsibilities
& Authorities
| Sr No | Responsibility | Interface | Authority |
|---|---|---|---|
| 01. | To identify, establish, monitor & control processes needed for Quality management system & their application throughout the organisation. | Team Leader | To take decision. |
| 02. | To provide the evidence of commitment to the development & implementation of the Quality management system & continually improving the effectiveness | " | To take decision. |
| 03. | To establish quality policy & quality objectives for all functional levels. | " | To revise the quality policy |
| 04. | To prepare business plan & to update the same as per the changes to the Quality management system. | -- | To take decision |
| 05. | To define responsibilities & authorities & ensure the communication of the same throughout the organisation. | Team Leader | To change / add responsibilities & authorities |
| 06. | To appoint Management Representative | To change MR | |
| 07. | To ensure internal communication within the organisation | " | To decide methodology |
| 08. | To review Quality management system to ensure its continual suitability, adequacy & effectiveness | " | To take decision |
| 09. | To determine & provide resources & infrastructure | " | To approve purchases. |
| 10. | To determine competence of personnel within the organisation. | " | To decide the minimum requirement |
| 12. | To ensure effective communication to Customer | Customer / Team Leader | To decide Methodology |
| 13. | To analyse data for continual improvement of the performance of the organisation | " | To take actions for improvement |
| 14. | To decide Corrective action for effectiveness of Quality management system. | " | To decide the methodology |
| 15. | To decide preventive action for potential problems. | " | To decide the methodology |
| 16. | To Approve quality manual & WP manual | " | To approve any change |